Avis Car Rental at 660 Hangar Road, Griffiss Airfield Business Park, Rome, New York.

Since Scott left this rental location is horrible. I work for a company that only rents from AVIS, and regularly rents from this location for business trips to adjoining states. I am now considering driving to the Syracuse location, from Rome, just to avoid dealing with the people that are working there now.

The woman working has no customer service sense. She is disrespectful to customers and unable to communicate, openly showing frustration and irritation while being asked simple questions. So much so that while asking about the size vehicle that I was renting, and why a Mitsubishi Lancer was considered a Standard car she threw up here arms and asked me what I wanted her to do about it. On another occasion, I told the same woman, while she explained to me the vehicle damage form (a form that every other location has either done away with or not required for preferred customers in a long time), that I knew what it was. She proceeded to slam a pen down on the counter, shove the paper at me, and say fine, sign it then!

Today, I tried calling multiple times to get a receipt. After several rings I get a message that the customer cannot take incoming calls, no voicemail, just the message, a call drop, and a busy signal.

Multiple co-workers have experienced the same issue with the staff and service. We are considering changing policy to allow for the use of other agencies in the local area to avoid this location. We all miss Scott.